Office of the Saskatchewan Information and Privacy Commissioner. Guide to FOIP, Chapter 6, Protection of Privacy. Updated 27 February 2023. 279 until you reach the real source of the problem. Asking ‘why’ five times usually gathers the right information to fix the problem. Example: Problem: People are falling more often in our department. 1) Why? The floors are slippery. 2) Why? The cleaners are using a new cleaning product. 3) Why? The suppliers offered a special deal on a new product. 4) Why? To save money on cleaning supplies. 5) Why? The buying process has no standardized process that considers the risks and benefits of trying new products. • Drill Down – Break down a problem into small, detailed parts to better understand the big picture. • Cause and Effect Diagrams – Create a chart of all the possible causal factors to identify where the trouble may have begun. 4. Identify the Root Cause(s) a. Why does the causal factor exist. b. What is the real reason the problem occurred. Use the same tools you used to identify the causal factors (in Step 3) to look at the roots of each factor. These tools are designed to encourage you to dig deeper at each level of cause and effect. 5. Recommend and Implement Solutions a. What can you do to prevent the problem from happening again. b. How will the solution be implemented. c. Who will be responsible for it. d. What are the risks of implementing the solution.
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