1 14

Steps to Request a Correction of PI or Amendment of PHI

Introduction 2
The Freedom of Information and Protection of Privacy Act (FOIP) and The Local Authority Freedom of Information and Protection of Privacy Act (LA FOIP) provide individuals with a right of correction of their personal information. The Health Information... 2
In both cases, once the request is made, the government institution, local authority or trustee must consider if the record contains personal information or personal health information and if the record contains an error or omission and address it acc... 2
If you have accessed a record containing your personal information or personal health information from a government institution, local authority or trustee that you believe contains errors or omissions, this guide will take you through the following s... 2
On the next page of this resource is a flow chart outlining each of the steps to requesting a correction of personal information or amendment of personal health information. This resource will provide further guidance on each of the steps in the flow ... 2
Step 1: Identify Errors or Omissions in the Record 4
Step 2: Submit a Request for Correction of Personal Information or Amendment of Personal Health Information 5
Step 3: Wait 30 Calendar days 6
Step 4: Submit a Request for Review to the IPC 7
Step 5: Early Resolution 9
Step 6: Make a Submission 9
If early resolution is not possible, the IPC will assign an Analyst to your file. You will receive a notice of the review via email or letter and be invited to make a submission (i.e., provide relevant evidence of the alleged error or omission you ide... 9
The government institution, local authority or trustee will also receive a notice of review and the IPC will request it provide an explanation for how it arrived at its decision regarding the request for correction or amendment, and any other details ... 9
The Analyst may attempt to mediate or informally resolve the review. 10
Step 7: Report and Response 10
If the IPC is not able to mediate or informally resolve the matter between the parties, the Commissioner may issue a public report. The Commissioner does not disclose the identities of applicants in its reports. 10
The report will include the Commissioner’s findings and recommendations regarding your request for correction or amendment. After a full review, the Commissioner may recommend a correction or amendment be made to your personal information or personal ... 10
The government institution, local authority or trustee has 30 days to respond to the Commissioner and to you and state if it will comply with the Commissioner’s recommendation(s). Note that a government institution, local authority or trustee is not r... 10
Step 8: Appeal to Court 12
If you receive a response to the Commissioner’s report from the government institution, local authority or trustee that you are not satisfied with, you can appeal to the Court of King’s Bench within 30 days of receiving the response. 12
For more information about the appeal process, check out our document Guide to Appealing the Decision of a Head. 12
The IPC is not involved in an appeal or able to assist you in the appeal process. If you plan to appeal, the IPC recommends that you consult a lawyer for guidance and assistance. 12
Contact Information 12

RkJQdWJsaXNoZXIy MTgwMjYzOA==